Think About the Customer Journey When Designing Your Website
This article was published on September 24, 2021
Categorized in: Digital Marketing
Your website should be the backbone of your digital marketing because it forms the basis of your online presence. Everything that you do online should connect in some way to your website. Your social media profiles will link to your website. You will likely add you website to your online advertising. It is your website that will attract users from the search engines.
Not only that, but your website is where people will assess if you are the brand for them, which means that your website needs to deliver an experience that they will enjoy and embrace. While this does mean that your website needs to look great, there’s more to it than that. Your site should take them through the customer journey in a natural way. Here’s more information:
Nail Down Your Customer Journey
Do you understand the details of your customer journey? If not, you should take a step back to get to know it before you start designing your website. After all, digital marketing will only be effective if you know what the end goal is and id you have the insights needed to get you there. You need to create a detailed buyer persona, or more than one if you are trying to reach multiple market segments. You can’t map out your website design effectively if you don’t know what their journey is!
Take Some Time to Strategize
These days, it isn’t enough to simply design your website according to how it looks and then put it live once the development is complete. Unfortunately, that’s what a lot of businesses do nowadays. While it is more important to have a web presence than not, you do your brand a disservice by rushing the process. Instead, you should take the extra step to strategize and determine how the customer journey relates to your design. Known as Journey Mapping, this extra step will deliver your visitors an optimized experience that will not only make them happy, but also increase your bottom line.
Marketing, Design, and Development Working Together
It is for this reason that it is important that the marketing team, design team, and website development team all work together to create the finished product. Marketing knows what needs to happen on the site in order to please the customers. Design knows what needs to be done to best express your brand. Development knows how to tie all these elements together in order to put together the best website possible. With a little advanced planning, all three elements can collaborate to create a website that not only looks great, but best expresses the brand, and also delivers an excellent user experience that will please your audience.
If you didn’t take the time to strategize before you built your website, it is not too late. Even if your website is already live, you could strategize at any time. After you determine what needs to be done to keep your customers happy, you can have your developer go back and make the changes needed to make your site more user friendly.
LIKE AND SHARE THIS ARTICLE:
About the Author: Brick Marketing President, Nick Stamoulis
Nick Stamoulis is a digital marketing expert and President of Brick Marketing. With 25+ years experience, he specializes in solving complex digital marketing challenges through SEO, content marketing, social media, PPC, email marketing, SEO for AI (GEO) and conversion optimization.
Free AI Marketing (SEO for AI, GEO) Webinar on December 10, 2025
Join us for the free 60 minute webinar on SEO for AI (GEO). Learn page, schema, and content strategies so AI systems surface your brand, grow qualified visitors, and convert more leads. Dec 10, 2025, 3 PM EST.
👉 Register for the AI Marketing (GEO) Webinar on 12/10/25 — Spaces are limited!
Wear ’Em Down Marketing - Strategy Book
Free 41-page ebook from Brick Marketing offers a proven, experience-backed framework to help marketers and business owners build consistent, sustainable digital marketing success over time. It teaches practical strategies to replace short-term tactics with a repeatable system that drives measurable growth and long-term competitive advantage.
👉 Download the free Wear ’Em Down Marketing Strategy Book by Brick Marketing.
